Foot Analytics

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Foot Analytics

Footanalytics.com

Service factors

  • Being inclusive
  • Fan preferences
  • Pre/post event moments

Experience phases

 

  • Before
  • During (live)
  • During (surrounding)
  • After

Category: Venue and way finding

Foot analytics uses wifi tracking technology to locate devices and provide crowd analytics.

What? 

Foot analytics uses wifi tracking technology to locate devices and by extension people carrying them. This data is used to analyse the people traffic, visitor behaviour, real-time occupancy, customer journey.  

Why? 

By analysing the data, the service and safety in the stadium can be improved.  

How? 

By analysing data you can for example have a better insight in the crowd flow in the stadium. You can see which exit is used and food venue.  

SERVICE FACTORS

Being inclusive

Service works behind the scenes – maybe if the effect of the service is shown in some way – visitors might have the idea that they are “included” – but can also trigger the feeling of “big brother is watching you”. People should now that they are tracked.

Nurturing pre/post event moments

Improving the customer journey, and for example crowd management, will make the pre– and after- event experience better.  

By analysing data the service for all people can be improved, also for example disabled people.  

By analysing the customer journey in the stadium, the experience can be improved, for example the distribution of bar and vending machines.  

Being well versed on fan’s preferences

By analysing the data, the fan’s preferences can become clear – this lead to a clear functionality for the visitors and help visitors to have a better experience.

STOF BUSINESS MODEL

Service
  • The target costumers (are content owners, broadcasters, production companies ) are also the costumer users (the organization/ stadium) itself. Visitors in the stadium will not use this service. But indirect they will have benefits of it. By analysing different kind of data, the organisation can for example have a better insight in the crowd flow in the stadium. Also by analysing the data, the service and safety in the stadium can be improved. The organisation can use the service:
    • Before
    • During (surrounding)
    • During (live)
    • After

the football match, game or event.

    •  
Technology

The technology used for this service will be on (mobile) screens and collect live data with up-to-date information about people traffic, visitor behaviour, real-time occupancy, customer journey and much more.

Organization

The organization of the service require to collaborate with the stadium/ the club or event organization itself.

Finance

The service could be used to analyse people traffic, visitor behaviour, real-time occupancy, customer journey. By analysing the data, the service and safety in the stadium can be improved.

SYSTEMIC SCORECARD

Customer value

To provide all kind of handy information by analyzing different kind of data, the organisation can have a better insight in the crowd flow in the stadium and the service and safety in the stadium can be improved.

Systemic Change and Renewal

To provide all kind of handy information by analyzing different kind of data, the organisation can have a better insight in the crowd flow in the stadium and the service and safety in the stadium can be improved.

Network Extended Business Processes

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Stakeholder value

To improve network stakeholder value the service could collect information about finance an non-finance value for stakeholders such as:

  • To collect data
  • Attracking sponsors